Privacy Policy

Last updated: 01/11/2025


1. Who we are

We are Plastic Profile Supplies (“we”, “us”, “our”), a UK-based supplier of plastic extrusion profiles. We are committed to protecting your privacy and handling your personal data in a clear, transparent and secure way.

2. The information we collect

We may collect the following information:

  • Your name, billing address, and delivery address
  • Email address and phone number
  • Payment details (processed securely via our payment partners)
  • Account login information (if you create an account)
  • Website usage data such as IP address, device type and pages visited
  • Marketing preferences, if you opt-in

3. How and why we use your information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or account
  • Improve our website and customer experience
  • Send relevant offers or updates (only if you’ve opted in)
  • Meet legal, regulatory and fraud-prevention requirements

4. Cookies and tracking

Our website uses cookies and similar technologies to improve your experience and analyse performance. You can disable cookies in your browser settings, but some site features may not function properly.

5. Sharing your information

We do not sell or rent your personal information.
We only share data when necessary, for example with:

  • Couriers and delivery partners
  • Payment processors
  • Trusted service providers under strict confidentiality
  • Legal or regulatory authorities when required by law

6. Data security & storage

We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access.
Data is kept only for as long as needed to fulfil orders, provide warranties, or meet legal and accounting requirements.

7. International transfers

Most of our data is stored within the UK or EEA. If any data is transferred outside these regions, we ensure suitable safeguards are in place.

8. Your rights

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent for marketing at any time

You can exercise these rights at any time by contacting us through our contact form.

9. Marketing preferences

If you opt in to receive marketing updates, you can unsubscribe anytime using the link in our emails or by contacting us via the contact form.
You will still receive essential order and account updates.

10. Links to other websites

Our website may link to third-party sites. We are not responsible for their content or privacy practices, so we encourage you to read their policies separately.

11. Changes to this policy

We may update this policy occasionally. Any updates will be posted on this page with a revised “Last updated” date.

12. How to contact us

If you have any questions about how we use your personal data or this policy, please contact us through our contact form.