Delivery Info
Last updated: 01/11/2025
1. Overview
At Plastic Profile Supplies, we aim to dispatch all orders quickly, safely, and at a fair cost.
This page explains our delivery methods, timescales, and how to track or resolve any delivery issues.
2. Delivery areas
We currently deliver to addresses within mainland United Kingdom (England, Scotland, and Wales).
For Northern Ireland, the Scottish Highlands, or offshore locations, please contact us for a custom delivery quote before ordering.
We do not currently ship outside the UK.
3. Dispatch times
- Orders placed before 1pm (Monday–Friday) are usually dispatched the same or next working day.
- Orders placed after 1pm, at weekends, or on public holidays are processed the next working day.
- During busy periods or due to courier delays, dispatch may take slightly longer — we’ll always keep you informed if so.
4. Delivery times & services
We use trusted UK couriers (including Royal Mail, Evri, DPD, and Parcelforce) depending on order size and destination.
| Delivery Type | Estimated Time | Cost |
|---|---|---|
| Standard Delivery | 2–4 working days | Calculated at checkout |
| Express Delivery | 1–2 working days | Calculated at checkout |
| Oversized Parcels (e.g. 2m+ profiles) | 2–5 working days | Calculated at checkout |
All delivery times are estimates and start from the date of dispatch, not the order date.
5. Order tracking
Once your order has been dispatched, you’ll receive a confirmation email containing tracking details where available.
You can track your parcel directly through the courier’s website using the tracking number provided.
6. Missed deliveries
If you miss a delivery, the courier will leave a card or email notification with re-delivery options.
Uncollected parcels that are returned to us may incur a re-delivery charge to cover courier costs.
7. Delivery issues or delays
If your order has not arrived within the estimated timeframe:
- Please check your tracking link or courier notifications.
- If still unresolved, contact us through our contact form.
- We’ll liaise with the courier and keep you updated until resolved.
We are not liable for delays caused by events beyond our control, such as courier strikes, weather disruptions, or incorrect delivery details.
8. Damaged parcels
Please check your parcel as soon as it arrives.
If you notice visible damage, sign as “damaged” and take photos before opening.
Report any damage within 48 hours using our contact form, including your order number and photos.
We’ll arrange a replacement or refund as appropriate.
9. Incorrect address details
Please double-check your delivery information before checkout.
We cannot be held responsible for parcels delayed, lost, or returned due to incomplete or incorrect addresses.
A re-delivery fee may apply for re-shipping returned orders.
10. Collection (optional)
If you offer local collection in future (e.g., Bedford area), you can add this section:
We also offer local collection by appointment from our Bedford location.
Please select “Local Pickup” at checkout and wait for confirmation before travelling.
(You can delete or activate this section later if needed.)
11. Contact us
If you have any questions about delivery, please contact us through our contact form.
We aim to respond within 2 working days.