Terms & Conditions

Last updated: 01/11/2025


1. About us

This website is operated by Plastic Profile Supplies (“we”, “us”, “our”).
Our registered address is [insert address].
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use our website.

2. Our products

We make every effort to ensure our products are accurately described and priced.
However:

  1. Dimensions, colours and finishes are approximate due to manufacturing tolerances.
  • Images are for illustrative purposes only.
  • We reserve the right to modify, withdraw or discontinue any product at any time.

3. Orders and acceptance

  • Placing an order constitutes an offer to purchase goods.
  • Your order is only accepted when we send you a confirmation email.
  • We reserve the right to refuse or cancel orders where:
    • Payment has not been authorised.
    • A pricing or description error has occurred.
    • We believe the order is fraudulent or commercially unreasonable.

4. Prices and payment

  • All prices are in GBP (£) and include VAT where applicable.
  • Payment must be made in full before dispatch.
  • We accept payment via the secure methods shown at checkout.
  • We are not responsible for any additional bank or exchange charges applied by your payment provider.

5. Delivery

  • Delivery times shown are estimates only.
  • We will not be liable for delays beyond our control (e.g. courier delays, weather, industrial action).
  • You must provide an accurate delivery address. We are not liable for losses due to incorrect details.
  • Risk in the goods passes to you once delivery is made.
  • Ownership of the goods passes to you only after full payment has been received.

6. Returns, refunds & cancellations

Please refer to our Returns & Refunds Policy for detailed terms.
In summary:

  • Consumers have a 14-day right to cancel most orders (excluding custom-cut or made-to-order items).
  • Trade customers are not entitled to a statutory cooling-off period, though returns may be accepted at our discretion with a restocking charge.
  • Faulty or damaged goods must be reported within 7 days of delivery with supporting evidence.

7. Product suitability & installation

  • It is your responsibility to ensure that any product you purchase is suitable for its intended use.
  • We do not provide installation services or on-site advice.
  • We are not liable for any damage or loss resulting from incorrect installation, handling, or use.

8. Intellectual property

All text, imagery, designs, and other content on this website are owned by or licensed to Plastic Profile Supplies.
You may not reproduce, distribute, or use any content without our written consent.

9. Limitation of liability

To the fullest extent permitted by law:

  • Our total liability for any claim relating to the sale or use of our goods shall not exceed the amount paid for the goods in question.
  • We are not liable for:
    • Indirect or consequential loss (including loss of profit, business, or data).
    • Delay or failure due to events beyond our control.
    • Loss arising from third-party handling, installation, or misuse.
  • Nothing in these terms excludes liability for death, personal injury, or fraud caused by our negligence.

10. Force majeure

We are not liable for failure to perform our obligations where such failure results from events beyond our reasonable control — including but not limited to strikes, fire, flood, war, or technical failures.

11. Trade and business sales

If you are purchasing on behalf of a business or trade account:

  • Consumer protection rights (such as cooling-off periods) do not apply.
  • Our responsibility is limited strictly to the contract terms and the value of goods supplied.
  • You confirm that you have authority to bind the business you represent.

12. Website use

You agree not to misuse our website or interfere with its normal operation.
We may suspend or terminate access if misuse occurs.
We make every effort to keep information accurate but cannot guarantee the site will always be error-free or available.

13. Governing law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

14. Contact us

If you have any questions about these Terms & Conditions, please contact us via our contact form.

We aim to get back to you within 2 working days.