Shipping policy
Last updated: 03/07/2026
1. Overview
At Plastic Profile Supplies, we aim to dispatch all orders quickly, safely, and at a fair cost.
This page explains our delivery methods, timescales, and how to track or resolve any delivery issues.
2. Delivery areas
We deliver to England, Wales and Scotland (UK mainland) only. We do not currently ship to Northern Ireland, the Channel Islands, Isle of Man, or other UK offshore locations.
We do not currently ship outside the UK.
3. Dispatch times
- Orders placed before 1pm (Monday to Friday) are dispatched the same day.
- Orders placed after 1pm, at weekends, or on public holidays are processed the next working day.
- During busy periods or due to courier delays, dispatch may take slightly longer. We will always keep you informed if so.
4. Delivery times and services
Orders placed before 1pm (Monday to Friday) are dispatched the same day and sent via Evri Next Day, a fully tracked service. We aim to get your order to you the next working day, though please allow up to 2 working days to account for any courier delays or adverse weather. Oversized parcels, such as 2 metre profiles, may take slightly longer due to the specialist handling required.
| Delivery Type | Estimated Time | Cost |
|---|---|---|
| Next Working Day Delivery | Next working day, up to 2 working days | £3.95 |
| Oversized Parcels (e.g. 2m+ profiles) | 2 to 5 working days | Calculated at checkout |
All delivery times are estimates and start from the date of dispatch, not the order date.
5. Order tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.
You can track your parcel directly through the courier's website using the tracking number provided.
6. Missed deliveries
If you miss a delivery, the courier will leave a card or email notification with re-delivery options.
Uncollected parcels that are returned to us may incur a re-delivery charge to cover courier costs.
7. Delivery issues or delays
If your order has not arrived within the estimated timeframe:
- Please check your tracking link or courier notifications.
- If still unresolved, contact us through our contact form.
- We will liaise with the courier and keep you updated until resolved.
We are not liable for delays caused by events beyond our control, such as courier strikes, weather disruptions, or incorrect delivery details.
8. Damaged parcels
Please check your parcel as soon as it arrives.
If you notice visible damage, sign as damaged and take photos before opening.
Report any damage within 48 hours using our contact form, including your order number and photos.
We will arrange a replacement or refund as appropriate.
9. Incorrect address details
Please double check your delivery information before checkout.
We cannot be held responsible for parcels delayed, lost, or returned due to incomplete or incorrect addresses.
A re-delivery fee may apply for re-shipping returned orders.
10. Collection (optional)
If you offer local collection in future (e.g. Bedford area), you can add this section:
We also offer local collection by appointment from our Bedford location.
Please select "Local Pickup" at checkout and wait for confirmation before travelling.
(You can delete or activate this section later if needed.)
11. Contact us
If you have any questions about delivery, please contact us through our contact form.
We aim to respond within 2 working days.